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Plumbingsales is a distributer and re seller of leading industry brands like Puretec, Rheem, Rinnai, Zip, Vulcan, Saniflo, Caroma, Dorf, Kembla, Austworld and many more. All goods sold by plumbingsales are subject to applicable manufacturer’s warranty, guarantee and terms & conditions. If goods are deemed faulty following confirmation and inspection by either the manufacturer, manufactures agent or Plumbingsales, Plumbingsales will at its discretion either replace or repair product(s) free of charge or provide a full refund. Other than any manufacturer's warranty or guarantee, the customer acknowledges and agrees that any warranty or guarantee claims must be made against the manufacturer of the goods.

Generally, manufactures and or agents will coordinate warranty or product claims directly with purchaser of product not via reseller. Proof of purchase from Plumbingsales and installation works carried out by licensed trade professional may be required. Terms, conditions and warranty process available via relevant manufactures website.   

All products are inspected prior to despatch from our distribution warehouse. It is important to thoroughly check your order upon delivery and notify us within 5 business days of receiving your order in the event any damage to goods may have occurred. In the event goods may have been damaged in transit, evidence of any damage will be required by way of photographs within 5 business days of receiving delivery.

Plumbingsales does not accept any liability whatsoever for consequential loss, injury or damage caused by circumstances beyond our control, including but not limited to misuse, negligent use, excessive use, alteration, modification, defective installation, repair or installation by non-licensed persons of the product.

Email warranty requests: info@plumbingsales.com.au