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Returns & Refunds

Plumbingsales understands errors occur at times and we aim to make the return or exchange process simple. Goods in original condition free of defect or damage will be accepted for return within 30 days from date of purchase, returned in original packaging and in resalable condition. Plumbingsales will refund, repair, replace or exchange products in accordance with our Warranty, Returns & Refund Conditions. Limited products in our range identified on product page(s) as "Special Order Non Returnable Product" will not be accepted for return or exchange. Excludes items that are defective or may have a manufacturers fault and covered under manfactures warranty conditions. 

In the event we make an error Plumbingsales will despatch correct product(s) free of charge ASAP and coordinate with you collection and return of incorrect goods to our distribution warehouse. Return freight cost will be paid by Plumbingsales. Where applicable a refund, replacement or exchange will be promptly processed upon goods being received to our distribution warehouse.

In the event purchaser has made an order error, Plumbingsales will refund, replace or exchange products only in resalable condition free of defect or damage in original packaging within 30 days of purchase date. Return shipping and Re delivery freight costs will be incurred and organised by purchaser. It is the purchasers responsibility to ensure that goods are returned safely to us. We take no responsibility for products lost or damaged in transit by return senders transport provider. Once goods have been received at our distribution warehouse and inspected, refunds will be processed promptly via same payment method selected for original purchase.

Products installed by unlicensed persons or non defective products that have been installed will not be accepted for return. Toilet seats, seat hinges and toilet seat buffer kits will not be accepted for return if not in original unopended packaging for Health & Safety reasons, or if products have been in part or fully installed. Gas & Electrical appliances will not be accepted for return where goods have been removed from original packaging or have been in part or fully installed. Excludes products that may be defective or covered under manfactures warranty conditions. 

A 30 Day limitation applies from date of purchase for return requests. Returns will not be issued or considered without original proof of purchase from Plumbingsales. Plumbingsales at its discretion may apply handling fees where products require re packaging. Products where free shipping was provided, plumbingsales at its discretion may deduct initial freight costs incurred from refund amount. 

Email: info@plumbingsales.com.au

Returns Address: Plumbingsales 23 - 25 Marni Street Dandenong South Vic 3175