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Plumbingsales understands errors occur at times and we aim to make the return or exchange process simple. Goods in original condition free of defect or damage will be accepted for return within 30 days from date of purchase, returned in original packaging and in resalable condition. Plumbingsales will refund, repair, replace or exchange products in accordance with our Warranty, Returns & Refund Conditions. Limited products in our range identified on product page(s) as "Special Order Non Returnable Product" will not be accepted for return or exchange. Excludes items that are defective or may have a manufacturers fault and covered under manfactures warranty conditions.
In the event you may receive a product in error Plumbingsales will coordinate with you collection and return to our distribution warehouse. Returning freight cost will be paid by Plumbingsales and a refund, replacement or exchange will be promptly processed upon goods being received at our distribution warehouse.
In the event the purchaser made an ordering error, Plumbingsales will refund, repair, replace or exchange products that are in resalable condition free of defect or damage within 30 days of purchase date. Re delivery freight costs will be incurred by purchaser. It is the purchasers responsibility to ensure that goods are returned safely to us. We take no responsibility for products lost in transit by senders transport provider. Once goods have been received at our distribution warehouse and inspected, refunds will be processed promptly and credited by same payment method used for original purchase.
Products installed by unlicensed persons or non defective products that have been installed will not be accepted for return. Toilet seats, toilet hinges and toilet seat buffer products will not be accepted for return for Health & Safety reasons if products have been installed. Gas & Electrical applainces will not be accepted for return where goods have been removed from original packaging or have been installed. Excludes items that are defective or may have a manufacturers fault and covered under manfactures warranty conditions.
A 30 Day limitation applies from date of purchase for return requests. Returns will not be issued or considered without original proof of purchase from Plumbingsales. Plumbingsales at its discretion may apply a 20% handling fee where products require re packaging. Products where free shipping was provided, plumbingsales at its discretion may deduct initial freight costs incurred from refund amount
Returns Address: Plumbingsales 23 - 25 Marni Street Dandenong South Vic 3175