Plumbingsales delivers to most areas within Australia. We deliver to residential and business addresses with ground floor delivery access (not commercial building sites or upper floor level locations) and utilize the professional services of several leading Australian transport companies. Some Regional & Remote destinations that fall outside standard shipping destinations require a shipping quote. To check postcode availability, simply enter destination state & postcode in View Cart or Checkout pages. If your postcode falls outside standard shipping area send us an email at firstname.lastname@example.org and list item(s) required and postcode/town and we will email a shipping rate for delivery to your location. All orders are processed Monday to Friday (excluding public holidays) and dispatched from our Melbourne Distribution Warehouse
Small items are shipped via AUSTRALIA POST EXPRESS satchels only with tracking. Satchel size 250mm x 300mm x 50mm up to 3Kgs. Larger products packed in Parcels or Cartons are not available for shipping to Post Box, Post Shops or Parcel Locker destinations as Aust Post refuse to accept freight from external transport carriers. **NOTE** Plumbingsales does not use standard mail services due to unreliability of service and inability to track shipping.
Large bulky product(s) - Pvc Pipe, Copper Lengths, Large Storage Hot Water Systems etc are available for CLICK & COLLECT only from our Melbourne Warehouse. These products are highlighted MELBOURNE PICK UP ONLY and Shipping option is not avaliable upon checkout with MELBOURNE PICK UP ONLY products in shopping cart.
All orders are processed online and select CLICK & COLLECT option upon CHECKOUT. A confirmation email will be sent when your order is ready for collection. Orders are generally processed within 1 hour of receiving order on stock products. Please have your order with you as proof of purchase. Payments made by Electronic Bank Transfer must be cleared before orders will be released. Orders can be collected from our warehouse Monday to Friday between 7am & 4pm (excluding public holidays) located at 23 - 25 Marni Street Dandenong South VIC. Plumbingsales does not provide over counter in store services.
Most orders are despatched same or next day on stock lines from our Melbourne warehouse. Orders are processed Monday to Friday excluding public holidays. Transit times vary depending upon distance and your location (Refer delivery schedule below Ex Melbourne). As a guide most metro city deliveries once despatched will be 1 – 2 business days and 2 - 3 days for regional areas. Small orders are sent via Express Satchels up to 3Kgs and usually next day delivery to most metro locations Australia wide. Some remote and regional areas may be up to 10 working days. From time to time it is possible factors outside of our control may result in delays. Plumbingsales does not accept any liability for loss or damage suffered by anyone as a result of any such delays Plumbingsales reserves the right to not ship to some remote or rural locations.
If your postcode is not in our delivery area please send us an email at email@example.com and we will provide delivery options available. Delays may occur around public holidays, and remote deliveries are subject to local transport schedules and may encounter extended delays due to adverse weather conditions.
Backorders will be despatched as soon as product is available. If unforseeable delays are experienced from suppliers, customers will be notified via email or phone. Customers can cancel backorders and receive a full refund in accordance with our Refunds Policy at any time prior to despatch of goods.
If absent at time of delivery or authority to leave not provided on order, carrier will attempt to redeliver goods or alternatively leave details for collection at transport depot if re delivery has failed. It is the purchasers responsibility to collect goods or arrange additional re delivery at purchaseres cost. Undeliverable orders sent via Australia Post Express satchels will be taken to nearest Post office for collection. Plumbingsales will not be held responsible for lost or damaged orders after goods have been delivered to the nominated delivery address.
Where you have provided an incorrect or incomplete delivery address for your order, redelivery fees apply for each subsequent delivery attempt at receivers cost.
This fee is optional but recommended as plumbingsales will replace any and all items free of charge if damaged during transportation. Delivery insurance covers only damage occurred through transporting items from our warehouse to your designated delivery address.
Web site does not support direct international shipping services at this stage. Plumbingsales can process and ship orders to residential or business destinations within Australia. International onforwarding to be arranged by purchaser. Simply change SHIP TO THIS ADDRESS information at checkout and orders will be shipped to destination entered and tracking details provided.