All orders are processed online and select PICK UP / COLLECT option upon CHECKOUT. A confirmation email will be sent when your order is ready for collection. Orders are generally processed within 1 - 2 hours of receiving order on stock lines. Please have your order with you as proof of purchase. Payments made by Electronic Bank Transfer must be cleared before orders will be released. Orders can be collected from our warehouse Monday to Friday between 7am & 4pm (excluding public holidays) from our warehouse located at located 23 - 25 Marni Street Dandenong South VIC. Plumbingsales does not provide phone orders or over counter in store transactions.